Warranty Policy

Last Updated: July 2026

At CihTech, we are committed to providing 100% genuine products sourced from authorized distributors, manufacturers, and trusted suppliers. Our role is to supply authentic products to our customers. Unless explicitly stated, CihTech does not provide its own warranty on any product. Any warranty offered is provided solely by the respective manufacturer, distributor, or authorized service center.

By purchasing from CihTech, you acknowledge and agree to the warranty terms outlined below.

Manufacturer Warranty

Products that display a warranty period, such as 1 Year Warranty, 2 Years Warranty, or any other warranty duration, are covered by the respective manufacturer or official distributor, not by CihTech.

CihTech facilitates the warranty claim process whenever possible, but the approval, repair, replacement, or rejection of any warranty claim remains solely at the discretion of the manufacturer or their authorized service center.

International Warranty

Some laptops and products include an International Manufacturer Warranty. In such cases, warranty claims may require the product to be sent to an authorized international service center outside Pakistan.

For products covered under an international warranty:

• The customer is responsible for all international freight, shipping, courier, customs, insurance, and related transportation charges associated with sending the product to and from the manufacturer's service center.
• Warranty approval, repair time, replacement decisions, and return shipping are entirely subject to the manufacturer's policies.
• CihTech has no control over the turnaround time or the outcome of international warranty claims.

Local Warranty

Products covered under a Local Warranty can be claimed through the manufacturer's or authorized distributor's service network. Since these warranties are supported by the official local distributor, customers do not have to pay any freight or shipping charges for warranty processing through CihTech.

A local warranty can generally be claimed from any authorized service center of the respective brand where the warranty is officially recognized, whether you are in Islamabad, Lahore, Karachi, Peshawar, or any other supported location. The availability of service depends on the manufacturer's authorized warranty network.

To process a local warranty claim, customers must provide:

• The original purchase invoice issued by CihTech.
• The original product box.
• All original accessories supplied with the product.

Failure to provide the original invoice, original box, or original accessories (where required by the manufacturer) may result in the warranty claim being rejected or declared void by the manufacturer or authorized service center.

Note: Warranty approval, repair, or replacement is always subject to the manufacturer's warranty terms and inspection. CihTech facilitates the warranty process but does not make the final warranty decision.

Documents Required for Warranty Claims

To process any warranty claim, customers must provide all of the following:

• Original purchase invoice issued by CihTech.
• Original product box.
• All original accessories supplied with the product, including adapters, cables, manuals, inserts, or any bundled items.

These items are required by many manufacturers to verify warranty eligibility.

Warranty Void Conditions

The warranty may become void if any of the following conditions apply:

• The original invoice is missing, altered, or damaged.
• The original product box is not available (where required by the manufacturer).
• Original accessories are missing.
• The serial number, warranty sticker, or manufacturer label has been removed, altered, or damaged.
• The product has been physically damaged, dropped, or mishandled.
• Damage caused by liquid exposure, fire, power surges, accidents, misuse, negligence, or improper installation.
• Unauthorized repair, modification, or opening of the product by anyone other than an authorized service center.
• Any condition that voids the manufacturer's warranty under their official policy.

Warranty approval always remains subject to inspection by the manufacturer or authorized service center.

Accessories Warranty

Warranty coverage for accessories varies depending on the manufacturer, supplier, and product category.

Some accessories may carry a manufacturer warranty, while others may not include any warranty at all. Warranty duration differs from product to product.

Customers are encouraged to contact our sales team before purchasing if they wish to confirm the warranty status of any accessory.

Warranty Processing Time

Warranty processing time depends entirely on the manufacturer or authorized service center. Processing times may vary based on product availability, replacement parts, inspection procedures, and the manufacturer's internal policies.

CihTech cannot guarantee a specific repair or replacement timeframe.

Customer Support

If you have any questions regarding warranty coverage before or after purchasing a product, please contact our team. We will be happy to explain the applicable warranty terms and assist you with the warranty claim process.

Contact Us

CihTech

Address:
Shop No. 4, Al-Rehman Chamber, Block 79-E, Blue Area, Islamabad, Pakistan

Phone:
Landline: 051-2285051
Office: 0302-0108555
Sales: 0310-0014802

Email:
info@cihtech.com

Website:
www.cihtech.com